AHCCCS COOPPower has been successfully restored at the main Phoenix office. Crews have completed their work.
While onsite operations may resume, employees who transitioned to remote work earlier today may continue working from home for the remainder of the day if preferred or more efficient.
We are currently experiencing a power outage at the main Phoenix office. Crews are onsite and estimate restoration within approximately two hours.
To ensure continuity of operations, all onsite employees should transition to working from home for the remainder of the day.
The situation is being actively monitored, and we will provide updates as more information becomes available.
Connectivity has been restored to the central office through one of the fiber paths. Intermittent issues may persist until the second path is fully restored. Staff may return to the central office.
Connectivity has been restored to one of the circuits, however, full repairs have not been confirmed, so intermittent issues may persist.
Crews in California have located the cable damage and replacement work is underway. No estimated time of restoration (ETR) is available at this time.
Vendor field teams are working in Texas and California to isolate the fiber cuts. No estimated time of restoration (ETR) has been provided yet. Please continue to work from home until service has been restored.
A fiber cut is intermittently affecting state network traffic. As a result, access to websites and internet services may be impacted. The central office currently has no internet connectivity. All staff should work from home until the issue is resolved. The situation is actively being monitored and updates will be provided as we learn more.
The main office at 150 N. 18th Ave., Phoenix will reopen for employees at 8:00 AM today. You may return to the office and resume normal operations.
We appreciate your flexibility and cooperation.
Repairs are still ongoing at our main office at 150 N. 18th Ave. Phoenix and we anticipate that the issue with the air conditioning and water will be resolved by tomorrow, 7/29.
Barring any unforeseen changes, we expect operations to return to normal, and you should be able to report to the building as usual. However, we ask that you continue to monitor your email and this website through tomorrow morning for any further updates or changes to this timeline.
Your understanding and cooperation during this time have been greatly appreciated. We look forward to resuming normal operations soon.
Thank you.
The Arizona Department of Administration (ADOA) has decided to close the main office (150 N. 18th Ave. Phoenix) for repairs for the remainder of the day.
Please do not attempt to go into the office until the repairs have been completed and the building has been officially reopened. Your safety and comfort are our top priorities.
Thank you for your understanding and cooperation.
The main office, 150 N. 18th Ave. Phoenix, does not have air conditioning or water. Employees that typically go into the central office should work from home until further notice.
We will keep you informed of any updates or changes.